When booking your tour, you will be given a seat number. This will be printed on your receipt once we have received payment. Seats are allocated on a first come first served basis, so if you would like a specific seat please book early to avoid disappointment. Unless otherwise agreed with the company this must be the seat occupied on the date of travel. Seating positions may be amended due to vehicle substitution, therefore they cannot be guaranteed.
If you cancel your booking, we will try to re-sell your seats if so a refund will be given with a £5 deduction administration fee per seat. Tickets are not transferable from one excursion to another. We reserve the right to cancel or amend any trip at short notice. In the event of cancellation by us a full refund or credit note will be given by the company.
3. Operational Changes
Advertised itineraries may be varied owing to traffic conditions, venue opening times, drivers working time etc by the company or on the day by the driver. We will endeavour to advise you of the reason in advance.
4. What time will we get there and back?
We are able to give estimated times for the day, although due to unforeseen reasons like traffic holdups we are not able to give definite times. The intention is for passengers to enjoy a pleasurable day out, so if you are meeting friends at the destination please remember we cannot give any specific time for arriving. Please call the office for more details on your selected day trip. Your driver for the tour will be pleased to give more information on the day.
Please bear in mind that return drop offs will not necessarily be in any particular order.
5. Where is my nearest pickup point and what time will I be picked up?
In the brochure you will find a list of all the pickup points for our day tours. Please bear in mind that not all pick up points are available on every tour, please contact the office to check for individual tours. The departure times vary for each day tour but the office will be only too pleased to give you the departure times. Once you have booked your day tour your pick up point and time will be on your ticket. We advise you to be at the pickup point 10 minutes before departure. Please note that the coach will be unable to wait for late passengers. We reserve the right the operate feeder coaches where necessary.
6. Booking & Payment
Full payment for any trip must be made at the time of booking. In certain circumstances we can hold your booking for a maximum of seven days. You can pay by sending a cheque made out to Solent Coaches to our Ringwood Office, or by Debit or Credit cards over the phone. If you wish to pay by cash please call into our office or book through one of our agents, listed in the brochure. We do not make any additional charges for using your card to pay.
Cash payments on the day are not accepted unless agreed with us in advance.
When Child prices are quoted these are generally applicable for children aged between 0 and 12 inclusive. Where entrance fees are not included in the total price the office will gladly give advice on approximate costs.
8. Conveyance of Animals, Mobility Scooters and Luggage
No animals (other than assistance, hearing and guide dogs notified to Solent Coaches in advance) may be carried on any vehicle without prior agreement from the company. Due to operational and Health and Safety reasons the conveyance of mobility scooters are not permitted. The carriage of collapsible wheelchairs are however acceptable if notified to the company prior to the date of travel. The carriage of luggage is entirely at owners risk. Solent Coaches will not be responsible for any damage to, or loss of, personal property carried within the luggage or passenger area.
9. Conduct of passengers
Smoking and the consumption of alcohol on board our vehicles is strictly forbidden. Alcohol illness within the vehicle will result in a minimum charge of £100, payable to the driver on the day. Any member of our team reserves the right to refuse travel to any passenger whom they do not see fit, or may cause upset or offence to other passengers. This clause is without prejudice. Our drivers will endeavour to ensure the comfort of passengers and make suitable stops. Passengers are reminded to listen carefully to the driver on the day regarding departure times as it will not be possible to delay the coach due to late comers. This is owing to constraints on the drivers working and driving time.
10. Lost Property
Any items found on our vehicles are recorded and kept for one month before disposal. Please contact the office and we will advise if the items concerned have been found and how you can collect.
Should you have any problem or complaint, it is essential that you notify the driver immediately. If you then remain of the opinion it has not been dealt with satisfactorily, you should notify our office within 7 days of the date of your excursion.