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01425473188

My Coach Hire Account

Coach Hire Covid-19 FAQs

 

1. Will I need to wear a face covering on board the coach?

The government recently announced that England will return to Plan A on Thursday 27th
January 2022 thanks to the success of the booster programme. This removes the legal
requirement for face coverings in any location (including on-board) and greatly reduces the restrictions in buildings. It will therefore be a personal choice for customers to wear a face covering onboard our coaches.

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2. What is classed as a face covering?

A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord.

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3. What about face coverings in Wales and Scotland?

The rules in Wales and Scotland have not changed; it is still a legal requirement for face
coverings to be worn on public transport. Drivers will manually advise customers travelling
to or from locations in Scotland and Wales that they are required to wear face coverings as per the Government guidance.

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4. Will hand sanitiser be available onboard the coach?

Yes there will be hand sanitiser onboard every coach.

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5. Will the driver be issued with PPE?

Drivers are issued with personal protective equipment and protective screens are fitted on all fleet vehicles. It is not mandatory for the driver to wear the gloves, mask or visor whilst driving.

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6. Will there be enhanced cleaning taking place on the coaches?

Yes, we continue to run enhanced cleaning regimes. Our vehicles are cleaned multiple times a day; which includes the disinfection of all high contact areas with antiviral products and fogging systems.

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7. Will the WC be available for use on board the coach?

Toilets can be in use if unavoidable.

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8. Will I need to have my temperature checked before boarding the coach?

We will no longer be temperature checking as you board the coach.

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9. How will social distancing take place on board the coach?

The Department for Transport (DfT) has confirmed that all front seated coach departures can now safely operate at full seating capacity.

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10. If I make a booking and I am unable to travel due to COVID-19 what happens?

As per our terms and conditions, a cancellation fee up to the full hire value is charged depending on when the cancellation is made by the customer. However we appreciate the difficult situation lots of our customers are in right now, so we have relaxed a lot of our usual policies to be as flexible as we can. Due to the current circumstances we appreciate that lots of travel is being re-arranged, hopefully when things get back to normal as soon as possible.

This means we will credit any monies paid against your account instead, so that if you rearrange for next year or travel on another date, you can just use that amount towards the booking. We’re also removing any amendment fees for movements of bookings as well. If you would like to just completely cancel the booking, we are happy to offer a refund of any monies paid as a gesture of goodwill and will welcome the opportunity to welcome you on board in the near future when you require coach hire again.

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Solent Coaches, Unit 72 Basepoint Business Centre, Aviation Park West, Hurn, Christchurch, BH23 6NX
Tel No: 01425 473188     E-mail: enquiries@solentcoaches.co.uk
Company No: 3931439     VAT No: GB 189 8855 76
01425 508 167
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